Welcome to timelesstrendsettersshop.com. Below are some frequently asked questions about our website. Please read these terms carefully for relevant information. If you have additional questions or need further assistance, please feel free to contact us.
How do I place an order? Online Orders Browse our website, select the products you like and click “Add to Cart”. When you have completed your purchase, click the shopping cart icon to proceed to the checkout page. Follow the prompts to enter your information and select a payment method, then confirm your order.
Order Confirmation You will receive a confirmation email with the order number and order details after you place your order. If you do not receive a confirmation email, please check your spam folder or contact our customer service.
How do I track my order? Order Tracking When your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the status of your package on the courier’s website.
Order Status Checking You can also log in to your account and check the order status and tracking information in “Order History”.
Can I change or cancel my order? Order Changes Once an order is submitted, we will process and start shipping as soon as possible. Therefore, you will not be able to change the order content once the order is processed.
Order Cancellation If you need to cancel an order, please contact our Customer Service as soon as possible. If the order has not yet been processed, we will do our best to assist in canceling the order and refunding the money. Orders that are in process cannot usually be canceled.
How do I request a return or exchange? Return Policy Please refer to our [Return Policy] (provide a link to the Return Policy) for the specific conditions and procedures for returns. Generally, returns must be requested within 30 days of receiving the item and the item must be in its original condition and packaging.
Exchange Process If you need to exchange an item, please follow the steps in the Return Policy and indicate the item you need to exchange when you return it. We will process the exchange and send out the new item as soon as possible.
How do I get an invoice? Electronic Invoice You will receive an email with an invoice when you place an order. If you need an additional copy of the invoice or a paper invoice, please contact Customer Service with your order information.
Can I use a discount code? Use of discount code Enter the discount code at the checkout page and click “Apply” to apply the discount. Please make sure to enter the correct discount code before checking out, otherwise the discount may not be applied.
Coupon Code Restrictions Please note that some coupon codes may have expiration dates, eligibility conditions, or may not apply to certain items. Please refer to the coupon code description for specific terms of the offer.
Secure Payment We use a secure payment gateway to process all transactions to ensure that your payment information is safe and secure.
How to contact us? Customer Service Contact Information If you have other questions or need further assistance, please contact us through the following methods:
Address: 23825 BEVERLY ST SAINT CLAIR SHORES, MI, 48082
Email: dannydang@timelesstrendsettersshop.com
Phone: +1 5172614430
We appreciate your visit and are committed to providing a quality service experience!
